Process map
A clear view of the current process from enquiry to completed follow up.
For established UK service businesses
Make every valuable enquiry visibly owned.
A focused review of enquiry routing, ownership and follow up for established UK service businesses.
Delivered within three working days. No production access is normally needed.
RoutingDoes the enquiry reach the right team?
OwnershipIs responsibility explicit?
Follow upIs the next action visible?
SafeguardsDo exceptions stay controlled?
The workflow audit
One workflow. A practical repair plan.
I map one enquiry process, from first contact through to follow up, and examine how information is captured, assigned and made visible. Findings are labelled as observed, inferred or still unknown.
The audit costs £225 and is delivered within three working days after the agreed walkthrough and inputs are received.
Priorities
Checks for delays, duplication, missing information and unclear ownership.
Next steps
Recommended repair, likely tools, costs and safeguards.
£225
Delivered within three working days.
One agreed workflow, a 30–45 minute walkthrough, and redacted examples or dummy data. Implementation and software fees are not included and are quoted separately only after scope is clear.
Clear boundary: the public example is a tested demonstration, not a claimed client deployment. No revenue, conversion or client result claim is made.
Contact
Tell me which enquiry process you want reviewed.
Include the enquiry source and systems involved. I’ll confirm whether it fits the fixed audit before suggesting a call.
Ask about the audit